Do not buy this ball! The product is cheaply made and not as described. The whole product was shipped from China. The pump probably costs $1, if that. The tube keeps coming off when you try to inflat the ball. That aside, with the inner ball fully inflated, I found that the outer fabric skin is too big, meaning our dog could just run away with the ball by holding on to the loose fabric. I wasn't happy with it and contacted customer service for a refund. Their first reply was a condescending email telling me how to use the pump properly. I replied saying I do know how to use a pump, and attached photos of how badly fitted the inner ball and outer fabric were. They replied saying the photos would be passed on to the relevant department and they'd get back to me with a suitable solution. I heard nothing for 8 days and contacted them again to ask how the "relevant department" was dealing with it. Heard nothing back for another 6 days. I was not going to be ignored, so I emailed again, accusing them of scamming people. They wrote back saying they'd send me another ball. I declined the offer and requested a refund. Heard nothing for 10 days. I wrote back telling them I'd pursue a chargeback through my payment provider and report them to relevant consumer protection authorities. At this point they replied with some sob story about being a small family company (I don't believe it!) and they'd had some supply issue and offered me 50% refund. I declined the offer, which I deemed unfair and insufficient. After another week of back and forth, I finally insisted and received a 70% refund, which I considered somewhat a victory against these scammy companies. Do not give up. Keep pursuing your refund. Otherwise companies like this know they can get away with scamming consumers.
First ball lasted 5 minutes, got a replacement ball that lasted 20 minutes total, and now Navea wont replace it since they claim they only have 14 days warranty, which is not possible when selling products in EU. Find another product instead of this one, it clearly is not byt any chance in the quality they claim
This ball lasted 4 minutes with my 4 year old Rottweiler dog. One bite and it was gone. I would like a refund on this product
Received our ball today, so excited to watch the Rottweilers play.
The ball was destroyed in 2 minutes, disappointing
Very disappointed with this ball, my dog loved it for about 4 minutes until the handle ripped off and the ball deflated. The pump they send to inflate the ball is ridiculous and doesn't work. I emailed my concerns and got a prompt reply with them asking if the inner ball burst or had been punctured, I replied that I didn't know - then I stopped getting a reply, I emailed again, then received a reply asking for me to send a video of me inflating the ball using their pump from start to finish (this would be at least a 2 hour video with this joke of a pump). This is a very disappointing product, and is NOT for strong dog breeds like they advertise. This was a huge waste of money. Do not purchase this product ff you have a shepherd or malanois breed, it wont last.