Frequently Asked Questions
Everything you need to know about NAVEA™ bowls, delivery and returns.
The bowl is available in two sizes. Choose Small Dogs for small breeds such as French Bulldogs, or Medium & Large Dogs for medium and large breeds such as Golden Retrievers. The elevated and tilted design is especially helpful for dogs that find it uncomfortable to bend down to floor-level bowls.
The 15° tilt helps align your dog’s neck and throat in a more natural position, allowing food to move down more easily and helping to reduce gulping or regurgitation.
An elevated bowl allows dogs to eat in a more natural standing posture, which can reduce neck strain, improve comfort and create a cleaner feeding experience.
The Small bowl is made from premium SUS304 stainless steel, while the Medium & Large bowl is made from premium SUS316 stainless steel. Both offer excellent durability, corrosion resistance and a hygienic, non-porous surface. Wash with warm, soapy water or place the bowl in the dishwasher.
Orders are processed within 1–3 working days. Delivery usually takes 5–10 working days, depending on your location. Delivery times may vary slightly due to customs clearance or seasonal demand.
As soon as your order has been prepared and dispatched, you’ll receive a tracking number by email so you can follow its journey.
We accept returns on unused items. Email contact@hellonavea.com with your order number and we’ll send you the correct return address. Return postage is paid by the customer. Once the unused item reaches us, we’ll issue a full refund for the item and the original delivery charge. Delivery insurance fees are non-refundable.